Item received by the buyer but not tarcked

[liptrot42]

I paid for postage through Ebay with Royal Mail 48.  The Post Office said it was just over the weight so I would have to pay more postage.  I paid for another label.  The seller has received the item and left feedback.  How do I get paid as the original postage label says it hasn't been delivered.

[tressygirl]

You need to change that tracking where you marked the item as dispatched. 

Using a laptop / PC and Chrome you should be able to do this manually,  if not contact eBay Customer Services they can do this for you.  When that tracking has shown delivery,  when 2 days lapse after that delivery date,  your payout will be released.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

@liptrot42