Item not

[rajarahman2016]

Hello there. Purchased item, 01/11/2024. Seller stated, item being prepared for shipping. After two weeks f no new updates, I contacted seller for an update on purchased item. Seller states, I’ll send tommorrow. For the whole month of December, 2024, he ignored all messages sent to him. Never replied. Case opened with eBay. EBay states, contact seller, if no activity after 21 days, case will close. After 21 days, eBay closed case on 06/01/2025. He replied, intentionally on 07/01/2025, after 21 days. All his actions are deliberate and intentional. Now , he has basically, taken the money and ran away without shipping the item. Imagine, if a thousand eBay PRIVATE SELLERS DID THIS ON A DAILY BASIS. They know the rules and get away with this LOOPHOLE. Nothing can be done now because eBay rules, currently cannot force a seller to ship items but allow them to take the money. That’s just not right. You buy, they ship, you recieve. But when you buy and the seller has no intention of shipping, we’ll that’s fraud and criminal. Take the money and laugh all the way to the bank. Because they know they can and eBay cannot do anything about this.

[tressygirl]

I'm very sorry,  but there is no loophole.

eBay have an excellent 30 day MBG,   Money Back Guarantee policy so it's impossible not to receive a full refund if you didn't receive your item and the seller has no tracking to show delivery.  However,  you must follow those rules,  and unfortunately you didn't.

Never listen to any excuses or promises a seller may make, and it is vital to keep an eye on the time, you Must open a case for item not received within 30 days  of the item's last estimated date for delivery.  Equally importantly you must escalate the case  if you do not receive a refund within 3 days.  eBay step in and force the refund.

If you forgot to escalate, the case times out and closes through inactivity.

eBay's 30 day MBG is written on every listing on the right hand side, familiarise yourself with it,  it could save you a lot of money in the future.

Here i is:

https://pages.ebay.co.uk/ebay-money-back-guarantee/

You cannot open another case for this item with eBay, but you can turn to your payment provide for help with your refund.

@rajarahman2016