Item delivered to wrong address

What is the best way to resolve a dispute with eBay, I ordered some items for our local hospice for them to sell and raise money, delivery address was my address, the seller has sent them to a different postcode, so i have not received them, i bought these as a guest instead of through my account, we have been trying to contact eBay and the seller but to no avail,  yet i have paid for the item and someone else has received them, is there anyone out there who can help please, i cannot find a telephone number for eBay, can someone help 

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Re: Item delivered to wrong address

If you bought the item as a Guest Purchase,  this will explain the process you need to follow, for a refund.

 

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

@helenl505 

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Re: Item delivered to wrong address

Hello

We have tried that and it says the seller has messaged me but everytime I go into it I get an error code. So I was going to ring and speak to someone but cant find a telephone number.

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