How to get customers e-mail address for customs to pay tax/ duties

[thethriftersbasket]

As to my knowledge email addresses cannot be put in messages, how do you obtain the email address required by customs for international orders, so the tax/ duties can be paid in advance.

[plpmr]

unless things have changed import duty can only be charged upfront if the seller is using Global Shipping.

In that case no Email address is required.

[*vyolla*]

If the item is below £135 buyers pay any applicable import fees at eBay checkout, eBay collects this part of the payment (sellers don't see it) and pass it on to the relevant tax authority.

If the item is sold via eBay's Global Shipping Programme the fees are also collected in advance.

When the seller buys and prints an eBay postage label it features an IOSS code on it, this shows that the import fee has been paid up front and the buyer shouldn't be asked for it again.

If the items value is over £135 the buyer pays any fees their end.

[john1297576]

Import duty if value over £135, is rarely paid in advance, except when the courier/postal service will not deliver until paid to them, and if that happens there is a collection fee payable.

This is based on how Royal Mail works in the UK, how it  works overseas outside the UK I have no idea, but have never seen this question asked before so doubt there is any need to know buyer’s email.

[thethriftersbasket]

I forgot to reply to this so the update is very late.

First thanks for the advice. I sent the parcel with a value under £135 using EVRI international. It was fine until a day after sending it EVRI contacted me to say they needed the customers email address in order for them to pay duty or the parcel would be returned to me. It was a difficult process to get the email address and my customer was very annoyed to say the least.