How do I invoice a buyer for 2nd postage cost?

[chrishumph]

Hi everyone,

I sold an item and used an ebay postage label to send it to the buyer.

Unfortunately he hadn't updated his address on his account and the package went astry.

2 months later it has been returned to me and I contacted the buyer.

He is willing to pay a second postage cost to have it re-sent.

I cannot find a way of sending him an invoice - that option isn't in the drop down box alongside the sale.

Any suggestions, please?

I wonder whether ebay will charge another fee for the postage cost - I have discounted the postage for the buyer.

[john1297576 · Accepted solution]

Cannot be done through ebay, unless you listed again, which involve cancelling the first sale which would refund postage.

Has to be done using paypal, bank transfer or cheque.

[chrishumph]

OK, thanks for the advice.

In the end it was easiest to cancel the order, refund the buying cost and re-list.

Then the buy can start again if he wishes.