Hi how do you find out why an account has been suspended ? Many thanks for your help in advance

Hi how do you find out why an account has been suspended ? Many thanks for your help in advance

Message 1 of 3
See Most Recent
2 REPLIES 2

Hi how do you find out why an account has been suspended ? Many thanks for your help in advance

Only eBay can tell you why your account has been suspended.

 

You should have received a message from them, check your spam emails just in case. 

Message 2 of 3
See Most Recent

Hi how do you find out why an account has been suspended ? Many thanks for your help in advance

It's hard to be exact as we are members like yourself with no access to your account,  but if there are no emails / messages from eBay describing any suspension my guess is,  as you have had a long break from selling and returned,  you have not fully or correctly registered with eBay's Managed Payments.

 

You need to provide eBay with details of a bank account and have this account verified.  The usual method here, is for eBay to send 2 micro deposits into that nominated bank account for you to receive,  and confirm to eBay.

Once this is completed,  you will be able to list items for sale,  and receive payouts from those sales.

This will show you how to register for eBay's Managed Payments.

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

If there is an issue with the registration contact eBay Customer Services,  who have full access to your account,  and can see where the issue lies and explain the steps you now need to take.

Contact them this way.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

 

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

@jamie66manuel 

Message 3 of 3
See Most Recent