Help

[rachammond0]

How do I get this sorted, brought studio unit wardrobe 3months ago and could only fit it up now finding the right people for it, 1 attachment isnt working and broken to studio lights, its covered under 12months guarantee/warranty and seller isnt responding to my messages , what should I do any advice ? As my lights to mirror won't work without this attachment! 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try yourb payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@rachammond0