Help - Packlink

[andrewkirk1978]

Hi, 

I have just started using eBay and sold an item using the simple postage, buyer pays I get a label post it done.

I have a problem as item has arrived damaged, how as seller do I claim. 

I have been to packlink and put in evri number H05Q etc. but it says that is invalid. 

it shows me no other reference number, so just can’t work out if or how I can claim for damaged item.

 
Do people use this postage service or do own thing. When I ebayed before you just added a cost and went to post office! 

[plum993]

This simple delivery is becoming a pain as the T&C's associated to it are not 100%

However,if the item was damaged by the carrier in transit then ebay pay for the damage to the buyer and refund them,but you may still be responsible for the refund.

See below.

12. Liability for Loss or Damage and Compensation.

You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier.  

[andrewkirk1978]

Oh, I refunded the buyer as thought I needed to.