Have not received replacement

[***karley***]

Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they could resell. The seller agreed to send a larger size and there was no need to send back the item received. It has been over 2 weeks now and not received a replacement so I have gone to contact the seller to chase it up and their account is no longer available. Is there anything I can do now as the time window for a refund has passed and I'm stuck with an item that is several sizes too small. I wouldn't be as bothered but it was a birthday present for my son and was the 1 thing he asked for

[tressygirl]

If the seller is no longer on eBay ,  eBay themselves must have removed them for some breaking of selling regulations.  A seller cannot remove their own account if they have had recent transactions.

Contact eBay Customer Services they should be able to help you with a refund,  but not a replacement.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@***karley***