Givie Feedback to Ebay

[rogerday]

Ebay has based its whole business model on the concept that feedback between buyers and sellers will create win-win rather than zero-sum game transactions. However, there is often a "Big Brother" element to how Ebay implements changes without being very receptive to feedback itself. In recent months we have had Buyer Protection Fees, holding up payouts until 2 days after delivery (14 days if you don't pay extra for tracking) and most recently Simple Delivery, which also puts an end to Combined Postage. These have all been imposed upon Private sellers making it much harder to sell, especially low value items, while adding insult to injury by promoting the idea the "selling on Ebay is free".  Of course, no one is forcing us to sell on Ebay and if things continue I may well stop doing so, but all I can suggest meanwhile is to remind Ebay that it must listen to feedback or admit that its own business ethos is based on hypocrisy.

So, if you feel as I do about any of these changes, please use this link to COMPLAIN, COMPLAIN, COMPLAIN

https://www.ebay.co.uk/help/eua?id=5190

[jckl1957]

Are you encouraging members to get a callback from Ebay Customer Services to complain about Ebay?

That would be a waste of time and would prevent Ebay staff from helping members with their Ebay based issues, and about as effective as compaining to the checkout person in Tesco about Tesco as a company.

I don't think suggesting people clog up the phone lines in this way is useful or helpful.  Sorry.

[rogerday]

Actually, whenever I have let Ebay know that I am not happy about ant aspects of their  policy they have thanked me for helping to improve their service. They say they welcome feedback and want to improve their service. I had many conversations pointing out that Ebay were incorrectly adding VAT to books after Brexit and eventually they stopped doing it. Mostly the advisors want to help and say they will pass feedback upline and that phone calls are recorded and listened to. I am not suggesting being rude to the advisors but I could not disagree with you more that it is a waste of time to complain in this way. Feedback is the core basis of Ebay's business so Ebay should be open to receiving it

[*vyolla*]

eBay CS reps are rated, so they're always going to thank you. They'll make some sympathetic noises and tell you want you want to hear.

I wholeheartedly agree with @jckl1957 , clogging up the system so that eBayers with genuine account issues can't get hold of them so readily is not a great thing to do. 

[rogerday]

I never suggested "clogging up the system" and after 24 years on Ebay I know when I am genuinely being listened to. Most recently I was referred by the agent to the Sales Team and I explained my concerns about removing the choice to opt out of Simple Delivery. Now I see that after being removed the customised postage option is available again. I'm not claiming to have made that happen but I'm sure it was because enough people like me bothered to give Ebay some direct feedback 

[tressygirl]

@rogerday   wrote:

Now I see that after being removed the customised postage option is available again. I'm not claiming to have made that happen but I'm sure it was because enough people like me bothered to give Ebay some direct feedback

Don't be fooled that they 'listened'  it wasn't rolled out to be mandatory as first announced on the 15th but there were still , and still are it seems , tech issues and now the date is to be the 28th April for it to be mandatory for all Private sellers.

[*vyolla*]

---

@rogerday wrote:

I never suggested "clogging up the system" 

---

Your opening post on a public forum states "So, if you feel as I do about any of these changes, please use this link to COMPLAIN, COMPLAIN, COMPLAIN" followed by a link to contact eBay CS.

Not sure what else you could be suggesting there other than for eBayers to contact eBay and complain?

If lots of people were to do that it will 'clog up the system'. Or do you believe that there are an infinite number of eBay CS reps available to assist?