Faulty product

[leeds1999]

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?

thanks 

[tobiasd4]

Ebay MBG is only for 30 days, so they won't help now.

If it was UK business seller, contact citizens advice. 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can also try your payment provider for help with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@leeds1999