Faulty Kettle

[tony905679]

I purchased a kettle (Order number:16-12567-30707) at the end of January 2025 and it was delivered mid February 2025. It has been in use for 2 months and has now stopped working. I have set emails to the supplier and have got no response. I pay Ebay for a buyer protection but get none. Any electrical item usually has a minimum of a 3 month warrantee but I have not got any response from EbaY or the seller.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@tony905679 

[red_magpie]

I pay Ebay for a buyer protection

You pay eBay for buyer protection for 30 days.

You've been a user for over 20 years. If you have never read the terms and conditions, there is a link to them in every listing below the postage and payment details.