Fake toy

[lozpeggy]

Hi all. 

I received a item that turned out to be fake so returned by tracked delivery, when item was received by seller they said I would get a refund by 31st December not the 3 days Ebay recommended. I have not received a refund or postage paid and now Ebay have closed the case becouse they say they can see my item not been sent back, but the tracking shows it's been sent! I can't get any further as to contact anyone. Following instructions but just going round in circles.  I have not been able to ask Ebay to step in and help as that option is not showing!

So frustrating!

[john1297576]

If case is closed too late to do anything now.

If you paid return postage WHY? Seller should provide a return label if you opened the correct case, and whatever case you opened, it is up to you to escalate within the 30 days. Doing nothing and I am sure ebay told what and when, is not the way to get a refund.

Refunds go back to source, and time taken depends on your method of payment, paypal quick, debit card around 7 days credit card up to 30 days. Ebay’s estimate of 3 days, is very inreliable.

[lozpeggy]

I sent it back to a address the seller sent me all within the ti.e limit and tracked, ebay give me a time limit yes but the seller didn't like Ebay getting involved and wouldn't correspond with me. And I couldn't correspond with Ebay as I think the seller has been dodgy from the start, told me he would give  me a refund once he received it and by the 31st which is when the time limit was upSent from my Galaxy

[tobiasd4]

Learn from this event.

Always open ebay case, it benefits both buyer and seller.