on 10-11-20256:47 PM - last edited on 10-11-20257:35 PM by kh-federico
I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 day refund window had expired, and they referred me to the manufacturer. Ebay won't get involved as their 90 day window had expired. I've heard nothing from Fairywill itself. I accept it only cost £11.99, but shouldn't a brand new rechargeable toothbrush last longer than four months? What about Consumer Rights Act 2015?
Thanks for your swift message. The seller was UK registered. The only reason I referred to Ebay and 90 days was because they told me (automatically - not a real person!) that they weren't interested as I bought the item more than 90 days ago. I think the 30 days relates to the Buyer Protection system in case something doesn't arrive or arrives broken. I thought we all had consumer rights if buying from a UK trader, as opposed to a private seller, particularly on a brand new item (ie not refurbished or second hand).
OK, thanks for your help, but doesn't assist me because seller ignores my messages. I can go to small claims court - for £12?? - or nothing else. It's too late to place a bad review for the seller, so the only thing I can do is steer well clear of that trader in future.
I totally agree £12 is far too small for making a legal claim. I've never had a problem with an Ebay trader before, so despite having consumer rights on my side, I cannot enforce them, and Ebay won't help when the trader refuses to engage. That's quite a contrast with Amazon where I have had issues in the past but they have always assisted in resolving them, although I've never had a trader there refusing to communicate. I'll bear that in mind in future when considering a purchase via Ebay - just tiny items with small £price, unless it's something such as birdfeed which is obviously either OK or not on receipt. Anything with a so-called guarantee exceeding the Ebay intervention 90 days is meaningless. Thank you for bothering to communicate with me on this community platform - much appreciated.
