Evri lost my parcel

[trwood_5473]

Evri lost my parcel on 11/07 and are refusing to take any responsibility whatsoever.  They keep asking me to contact eBay directly.  Has anyone else had the same issue and what do i need to do?  thanks

[**peaseblossom**]

If you're the buyer you should have opened a "not received" case on ebay.    That has to be done within 30 days of the estimated delivery date so too late now.    Try ringing your payment provider and see if they can help with a refund.

[*guinevere*]

Are you the buyer or the seller?

Assuming you are the buyer it's too late now to contact ebay, you must contact them within 30 days, which means opening a not received dispute.

Contact your bank to request a chargeback.

[trwood_5473]

Ah apologies, I should have said. I was the seller and have already refunded the buyer so I’m now well and truly out of pocket thanks to Evri.

Sent from Outlook for iOS<>

[trwood_5473]

No, I was the seller and have already refunded the buyer so thanks to Evri I'm now well and truly out of pocket.

Sent from Outlook for iOS<>

[papso22]

That sounds as if you bought postage through Packlink.  If you did you have to claim through them and not directly with evri.

You are now out of time to claim with Packlink.