Hello everyone,
I’m looking for some advice regarding a recent situation. I had an item listed on eBay, but it was sold outside of eBay before an order came through on the platform. Unfortunately, a buyer purchased the item on eBay after it was already gone. I explained the situation to the buyer, and they were very understanding and happy to cancel.
However, when I try to refund, eBay is trying to charge me a very high listing fee (around £1,123). I only want to refund the full amount to the buyer, but I’m not willing to pay such a large fee in the process, especially since the item was no longer available.
Could someone please advise on the correct way to process the refund/cancellation so the buyer is fully refunded and I’m not charged these excessive fees?
Thank you in advance for your help!
