Ebay cancelled listing

[micev9920]

Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?

[tressygirl]

The only thing wrong with that message is the way it is written,  it really doesn't explain the issue

If  your listing is removed or hidden by eBay, you may see similar listings still active on the site. This could be for a few reasons:

There may be differences between the two listings that aren't obvious
The other seller may be a rights owner or authorised retailer of the item
A participant in the VeRO Program may have asked us to remove your listing but hasn't requested the other listing be taken down. These types of removals are only done at the request of the VeRO participant, and aren't eBay's decision. 
Your listing was reported to us, but the other listing wasn't

It's more than likely it breached a Vero regulation read about their policies here:

- https://www.ebay.co.uk/help/policies/listing-policies/selling-policies/intellectual-property-vero-pr...

@micev9920 

[micev9920]

Hi - sorry, I don't think it was to do with intellectual property. I tried to sell a watch on eBay, and I had a note from them to say that  'This determination was made using automation or artificial intelligence. This came to our attention through automated detection' - so in a nutshell, the AI detection has made an assumption that the article I was trying to sell was fake.  It's not - it's 100 genuine. And it's just difficult to speak to a real human at Ebay to clear this up. My point is - if AI detection is being used, then as part of proper AI governance, there must be a clear route to contest it and to confirm the authenticity of the item I'm selling.