E Bay has not paid me.

[jaccol-1096]

I sold an item on 25th January posted 26th and still have not received my payment from ebay.

Is this correct.

[plum993]

If you didn't use a tracked postal service then it could take upto 14 days for the money to be released.

[tressygirl]

The system of receiving payouts from sales has changed greatly, and as you have returned to selling after a long break have you registered for eBay's Managed Payments ?   You need to do the following below,  then when there is no hold on payouts,  you have to manually withdraw your payouts from sales now.

You need to provide eBay with details of a bank account and have this account verified.  The usual method here, is for eBay to send 2 micro deposits into that nominated bank account for you to receive,  and confirm to eBay.

Once this is completed,  you will be able to list items for sale,  and receive payouts from those sales.

This will show you how to register for eBay's Managed Payments.

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

If there is an issue with the registration contact eBay Customer Services,  who have full access to your account,  and can see where the issue lies and explain the steps you now need to take.

Contact them this way.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@jaccol-1096 

[john1297576]

Even when released ebay will not pay you, you have to withdraw from your managed payments account.

[plum993]

More info for private sellers getting paid in this link, Getting paid for items you've sold | eBay