Does anyone know how to tackle the issue of damage item by delivery company?

[sammyadso]

This is going to be a second time I sold an item here on eBay and the buyer sent a picture to show that the item arrived broken and missing parts. I packed and sealed item in the right way but the buyer sent me a picture of how damaged it was upon receipt.

I initiated a refund and asked the buyer to keep the item the first time but this time I don't think I can do that cause the price is a bit high. I have searched through eBay to see if there's any help in this regard but none was found.

I believe the delivery company are at fault and I used the eBay simple delivery.

I will appreciate your responses please. Thank you.

[*vyolla* · Accepted solution]

If you used an eBay Simple delivery label then they are responsible for refunding the buyer.

Your buyer should open an eBay return and select the 'Arrived damaged' reason.

[sammyadso]

Thanks for your response. I really appreciate this. I have advised the buyer accordingly.

Thank you so much.