Dispute closed without evidence being viewed.

[maclaughlin2006]

I bought an one eighth gold soverign advertised as 2025 New. When it arrived it was loose inside a very dirty heavily used plastic bag with the paperwork it should have been attached to. The plastic bag had been sealed with sellotape. Upon close examination, wearing special gloves as I do with all my loose coins, I could see and it was obvious the coin had been handled. This was in no way what I expected, and the seller acknowledged that fact during one of our heated conversations in which he stated was the condition he had eceived it from the Royal Mint. I contacted seller and requested I return the coin but he blatently refused to accept my concerns and after some rather heated posts would only accept a return if I agreed to pay a 10% transaction fee. I refused this and opened a return on 27th Oct.  This complaint was closed by Ebay on 27th Oct, who never requested any evidence from me as to why I wished to return the coin other than the reason I originally told them I had changed my mind. What action can I now take to return this coin, which cost me over £100 which I in no way wish to add to my collection?. The item cost over £100  and I cannot afford to pay that for a coin which is of no use to me. 

[jckl1957 · Accepted solution]

If it was a private seller, they could have refused the return without involving Ebay.

You only get to appeal if Ebay is involved and, because you chose the reason that you had changed your mind, the seller was within their rights to simpley refuse the return and the case would close.

If you feel the coin is 'not as described in the listing' you can try your payment source to see if you can do a chargeback.