Difficulty confirming collection

My phone is showing that my ebay is 'out of date', but I can't get rid of it to install a new ebay account.   I need to have this on my phone to confirm collection - any ideas please?   I've sold an item and can access the details on the pc, but that won't help when the buyer collects.

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Re: Difficulty confirming collection

For the app see details on here:

https://community.ebay.co.uk/t5/Announcements/Updating-the-eBay-app-latest-version-guide-supported-o...

 

For the collection you can manually enter the buyer's 6 digit code in View order details on your desktop.   See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

 

 

 

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