Delete a photo I sent to the seller by mistake with a return request

[film22400]

Hi,

So long story short, I returned an item to a seller recently due to an issue, the eBay website said that sending photos was a requirement before my return could be approved and I sent one of the photos by mistake but the other photos were fine, so I want eBay or the seller to delete that one photo to exercise my rights under the UK's GDPR law. I've since received a refund which I'm happy about.

I've tried to contact eBay but it directed me to a chatbot which didn't understand my query so now I'm posting it here, hoping to resolve this soon. Any help or advice is appreciated.

[tressygirl]

Please do not worry about sending a wrong photo, cases are all automated, no human contact, so sending a photo of a table leg would suffice too.

The transaction closed satisfactorily with a refund there's nothing else to do or correct in that transaction.

You can if you wish send a message to the seller about the error,  but truly no need.

@film22400 

[film22400]

Wow I didn’t know that it was all automated. Thats interesting. 

I always thought everything you send through eBay is reviewed by a person for TOS reasons. That’s a relief. 

I think I’ll just be more careful next time and move on now. 

[jckl1957]

If you added photos to your case when you opened it, the photos are viewable by the seller.

Last time a buyer opened an 'item not as described' case against me, the photos they used to support their complaint were added to the case and I could see them.

[jckl1957]

Sellers can access this information for some time - I have just found the details of my return from January this year and by clicking 'return details' I can still view the photos the buyer attached to the case.

I  am not able to delete those photos.  By clicking on the images, I am able to copy them.

I have attached a screenshot below.

If you are really worried that a photo you have attached should not have been sent, you can try Ebay Customer Services and see what they say.

[film22400]

Thanks for the advice as I’ve never had this issue before. I’ll just have to move on from this then. How do I close this thread?