Thank you for getting in touch regarding the recent parcel delivery reference H05QTA0054567701 and advising us that it arrived in a condition that wasn't satisfactory.
I’m sorry to hear that the parcel’s contents have been damaged on this occasion and for any inconvenience caused to you and your customer.
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged within our network.
I can see that you purchased the shipping label for this parcel via eBay. While your parcel was sent using the Evri network, eBay are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.
In turn, eBay will get in touch with us on your behalf to discuss the matter. This process is in place to ensure everything is handled correctly with eBay.
If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help
