DHL not turning up

[zenhifi]

What to do when DHL fail to turn up to collect an item over the Evri length limit? DHL say they can’t help as I don’t have a tracking number. 

[tommystrezures]

For an item to be collected the carrier (in this case DHL) will need a tracking number.

Have you actually booked DHL? If so you will have a tracking number, or ebay would have given you one on their label?

[zenhifi]

It’s done via eBay, seems a lot of sellers experience the same fail - and because eBay book them on a one day slot, no tracking number. And no option to drop the item off at a DHL collection point. It

[zenhifi]

Managed to chat with a human at eBay, complaint lodged. Their ‘simple delivery’ for larger items has a high fail rate.

[zenhifi]

Now have a ‘70 not ready’ error message on the shipment. Destination is Scotland, looks like custom duties are in place for England!

google AI:

”A DHL "70 not ready" status usually means your shipment is on hold at the destination country's customs due to an issue, such as unpaid customs duties and taxes...”