Broken item refused return

[dickiejennywren]

The item I ordered has now broken after the 30 days return and my return has been refused and case closed

[jckl1957]

Ebay only allow you 30 days to return an item.

What did you buy?

You may be able to start a chargeback with your payment provider if it was a new item that you could reasonably have expected to last longer.

[dickiejennywren]

Hi, it was a toilet seat that broke after 2 months

[jckl1957]

Try your payment provider.

I would say that a toilet seat which broke after only 2 months of use was 'not fit for purpose'.

[dickiejennywren]

I can't believe that e/bay sided with the buyer over faulty goods and closed the case so there was no comeback

[*vyolla*]

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@dickiejennywren wrote:
I can't believe that e/bay sided with the buyer over faulty goods and closed the case so there was no comeback

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eBay have a 30 day money back guarantee/buyer protection.

After 2 months you're outside of that timeframe, they don't offer any kind of extended warranty.

[dickiejennywren]

Surely it should be different for faulty goods, surely consumer rights come into play as not fit for purpose

[jckl1957]

Your consumer rights should be upheld by the seller.

But, as is always the case, wherever you buy from, you have to contact the seller and pursue your rights.

[*vyolla*]

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@dickiejennywren wrote:
Surely it should be different for faulty goods, surely consumer rights come into play as not fit for purpose

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No, eBay is just a selling platform, you're buying from a seller who's using the platform.

All platforms have return timeframes to work to.

Did you pay with a debit or credit card? If so, you have 120 days from your payment date to issue a chargeback via them.