Customer received item, but damaged by EVRI cuorier driver

[shadesofbrands]

Hi, 

Recently a customer won a perfume via bidding which was safely dispatched via EVRI courier service, Customer has confirmed she received the product and sent images to me showing that the glass is broken and the liquid leaked. 

I checked EVRI and there is photo of courier taking a picture of the package but not showing that customer is handing it over to the customer, so it suggest the driver may have throwed the parcel of the customer back garden and it broke. 

Im not sure what to do. 

I have attached all the photos below for your review

Please can some one advise what actions to take? 

Thank You

[john1297576]

You should open a NOT  AS DESCRIBED CASE, arrived damaged.

That is what you pay buyer protection fee for and ebay should refund, not the seller.

[jckl1957]

The buyer will need to open a return case.

As you don't want the damaged perfume back, you should refund without return.

Vitally - hence my capitals, my intention is not to be shouty or rude - YOU ARE NOT ALLOWED TO SEND PERFUME WITH EVRI.

They consider it a dangerous flammable liquid and do not carry it.

So, refund the buyer.

Change your carrier.  You are allowed to send perfume with Royal Mail, in limited quantities, in its original packaging and with a special label on - an ID8000 which you can get from the Post Office.

[jckl1957]

The OP is the seller and is a business seller so BPF doesn't come into it.

[shadesofbrands]

Hey, So isnt EVRI courier ment to pay for this item, because the courier driver did not deliver properly and the product got damaged. 

Please advise i am completely new to this. 

What do i do? 

[jckl1957]

No.

You are not allowed to send perfume with Evri - you needed to research an appropriate carrier before you started selling.

Perfume is on Evri's prohibited list so there is no way they are going to compensate you for damaging an item you should not have sent with them.

Look here under 'Explosives and Flammable products'

https://www.evri.com/send/what-i-can-and-cannot-send