Counterfeit Barbour Jacket

[skilabsteve]

I bought a 'Barbour' jacket from seller in December 2024.  I recently sent the jacket to Barbour for refurbishment.  They subsequently contacted me to say the couldn't complete the work as the jacket was counterfeit.  The seller refuses a refund and I'm not sure how to resolve this.  Any help appreciated.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  Not sure if you're in time to try your payment provider for help with a refund , but most are under a 120 day policy for refunds.

It's doubtful you  purchased from a registered UK business,  but if you did,  then turn to Trading Standards and  Citizens Advice for your next steps,  if you wish to take this further.

@skilabsteve 

@skilabsteve 

[jckl1957]

You can't do anything through Ebay who allow you 30 days to return an item, and you are probably out of time to open a claim through your payment provider - most give you 120 days.

If you bought from a UK business seller who is selling similar coats, you could try reporting them to trading standards.

If the coat was secondhand, the seller may have been unaware it was a fake.

[skilabsteve]

Thanks for your reply. Some you win, some you lose.

[skilabsteve]

Private seller, so too late now. Thanks for replying.