Confusion over receiving offers

[pinkrabbitprinces82]

Ok so I have been a member of ebay for over 17 years.  when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer of £35. But today I got an offer on an item, it says "buyers offer £42". so that was the offer a buyer made.  But underneath it says you will received £42.61p. On it's own this sounds like a very strange amount I mean why the 1pence, nobody makes an offer with the odd 1 or 2 pence afterwards, you usually round it up to the nearest 10p. but anyway i wondered why I'm only receiving £42.61  when it says the buyers offer was £45. i did noticed it says (including £2.39 buyers protection fee) whihc I thought was strange, why am I seeing the buyers fee, shouldn't that be private for the buyer and not only irrelevant to me but none of my business what their fee was. 

so I went on this help file:- https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55...

It states that the buyers fee is extra, yes we know that you now pay as a buyer the fee on top of the base asking price. so if they offered £45 then the fee would of taken the total price to £47.49, to the buyer to pay. so finding this confusing why am I loosing £2.39 off my sale when it says the off was £45. it doen'st say the offer was £42.61. that's the only way i can make the maths work is if i add the buyers of £2.39 to £2.61 making it £45, that wuold mean the base offer was sent in as £42.61. yet I can't get a straight forward answer from ebay 'ive tried asking them through their facebook page on messenger. It makes no sense as it states the offer was £45.

I am totally utterly confused especially as the help page also says "The seller sees the auction or offer price without the fee" so i shouldn't be seeing the buyers fee anyway, why I would need that information anyway is beyond me as to what fees a buyer is paying is none of business.

Can anybody please clarify what is going on as this is not the way ebay have done this before, why anybdoy would send an offer of £42.61 is rather odd amount, why not £42.60. so again it makes no sense why it says i'm receiving £42.61 when it says the offer was £45, it's to confusing and doing my head in. 

[tobiasd4]

When buyers make an offer it includes BPF,  hence buyer wants to pay £45, you receive £42.61.

If seller makes offer, e.g. £48.00, this is what seller receives, ebay will add BPF and buyer will see £50.27.

[pinkrabbitprinces82]

hello no that still doen'st make nay sense I have been on ebay for over 17 years and as mentioned above their help link ( givne above)  even states i should only see the amount they offer NOT including the buyers fee. if they offered £45 then I should of received £45, the buyers fee is added on top of the price they pay or the price they offer. so i'm trying to figure out if their offer was £42.61 to me as that seems an odd amount with the 1p. it's the only way i can get the maths to work out. if the base offer was £42.61 from the buyer, then they add  the fee of £2.61 then it equals £45 including the fee.  sellers arn't charged a fee any more so we receive what ti sold for or what original offer was given to us. t'is odd the way they have worded it as "you will received £42.61. so the buyers actually input and typed the amount £42.61? not including the fee at that point? 

[jckl1957]

The buyer has offered £45.

That is what they would expect to pay but of course buyers now pay the BPF.  Ebay can't add an amount on to the offer - £45 is what the buyer is prepared to pay.  Buyers don't have to think about or factor in the BPF.

Until a few weeks ago, Ebay were not breaking this down for sellers in the way you show above and sellers were rightly getting cross when they accepted offers but actually got less than the buyer's offer they had seen.

So, Ebay now give you a breakdown.

The buyer is prepared to pay £45.

Ebay will deduct the BPF from that.

If you accept the offer, you will get 42.61.

[pinkrabbitprinces82]

hello yes i've done a video to proov what's going on, their policy clearly states :-

When a UK-based private seller lists an item on eBay.co.uk, we add a Buyer Protection fee to the listing price. This fee is paid by the buyer to eBay.

The Buyer Protection fee is calculated as:

• A flat fee of up to £0.10 per item, and
• 7% of the item price up to £20, and
• 4% of any portion of the item price from £20 to £300, and
• 2% of any portion of the item price from £300 to £4,000

It then states this a second time:-

"When UK-based private sellers list items on eBay.co.uk, we now add a Buyer Protection fee to the item price, which is paid by the buyer to eBay"

So when a buyer makes an offer of x-amount that then becomes the item price and the fee as sated in their policy is then added to that price! if a person buys it now from me for £10 as an example the other day somebdoy bought an item for £10 form me, I received £10, the price they saw was higher their end, as it shows the fee calculated on that £10 then ADDED ON as they state it's added to the price FIRST! as per their policy of how the fee is worked out, it's calculated as percentage of the price which eve price bracket it falls into, then it's added onto the price. not taken off the price.

but there's a glitch with the offer, they seem to be ruining by another policy that doesn't exists, they are taking away the buyers fee off the amount offered whihc is NOT how they state it works in their policy. 

Sounds very sneaky as it's obvious the  seller is paying the fee, nobody would offer £42.61p. so that wasn't the offer or the price they in putted. I will be complaining as we are owed the difference due to how their policy is worded of the fee is added on, it doesn't say it's included first, as stated certainly a buy it now price doesn't have the fee taken off, the seller isn't receiving any less when they buy it now.

It seems clear that ebay are implementing two different policies regarding the buyers fee, one for buy it now where the seller receives the full amount on the item price and the other for if an offer is made on item, the seller suddenly receives much less than offer price and the seller is obviously paying the buyers fee as it' taken off the offer amount made, the problem is ebay specify only one policy of saying they add a fee to the listing price.

but also my video highlights a glitch with making an offer, i know it isn't very good quality i'm trying to video with one hand and type in the other. seriously if they buy it now at £45, I would receive the £45, but if they offer £45, i receive much less, something is very wrong. 

Also note in my video link below, that there is some glitch with receiving offers my end how one minute when an offer is submitted it says i will only receive £143.30 for an £150 offer, then the next minute on the second offer I received of £22 it said I'd receive the full £22, nothing taken off that time or that I'd receive less than that £22, then the third test run, it suddenly went back to saying I'd receive less than offer submitted.

That's very interesting isn't it?

please watch i know it's not the best so please don't go at me for the quality it's on old digital camera as well, but i've done my best, I also show that I see my listing price of £195 for buy it now and buyer see £208.48 as the fee has been added, the seller doesn't receive anything less under that £195 with buy it now, the issue is with the make an offer base price the fee is NOT being added as ebay state it should be, so they are going against their own policy which seems illegal. I have sent 3 complaints now at first all they did is show me what i received, which wasn't the issue, but when asked and when i ask on what the offer actually was, that the buyer submitted, before doing my test video, they won't answer me, now if a company suddenly goes quite it means you've got them.

i will be writing by post a formal complaint, and also saying  I may consider taking it further action if they don't sort it, as it clearly goes against their policy wording, as this need reporting, i've proved it here:-

ebay possible mis-charging fees & offers

www.youtube.com/watch?v=0CxgJB-AFEU&t=374s

[jckl1957]

None of the information you quote from Ebay relates to offers.

If you look at the sections that do relate to buyers making offers and sellers choosing whether or not to accept them, you will see that they do actually state what the process is, clearly, accurately and concisely.

If you look at your initial post and then what Ebay actually say about offers, you will see that this is exactly what happened.

I can see you have put a lot of time and thoughtinto your protest. However, that doesn't mean you are correct.

https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55...