Combined Orders under one postage cost

[jadutc-55]

I have recently received an order for 5 items.  Ebay app would not let me combine the items so they would go under one postage cost.  It ended up with 2 items being on 1 postage label.  1 item on another postage label and 2 items currently sat there saying items are overdue.  I have tried to contact Ebay to sort out the confusion with this order.  I do think the buyer like me is not very savvy with Ebay.  She has been very understanding.  The buyer paid for 5 items and 5 lots of postage so I refunded her £8.  She is happy with her items but she is struggling to put items received on final 2 items.

Can anyone please advise how I can sort this out?

I am thinking going forward I offer free postage and put the costs of postage £2.94 onto the items I sell.

Please help x x x

[tressygirl]

There is no buyer / item received option for the buyer to mark,  all they can do is to leave feedback. 

  Currently if you pack individually purchased items together ,  you'll have one tracking number and only payout for one will be released sooner,  when tracking shows delivery , the payout for the other items will be held for a minimum of 14 days before release.

Combining postage under Simple Delivery is still not possible, eBay saying it's a technical issue and this happens on all devices not just the app.

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

@jadutc-55 

[jadutc-55]

Hi there thank you for this answer it really helps.  Regards Jane x x x

[tressygirl]

You're very welcome 🤗

@jadutc-55