Collect in person problem

[trolley-uk]

If a buyer makes an early offer on an auction for a £30 furniture item, marked for collection only, which is accepted and then they fail to collect.... accusing the seller for being rude and then cancelling the order for no legitimate reason, leaving no redress or opportunity to relist or leave negative feedback after EBAY look into it and decide in favour of the buyer!!

There is no button on EBAY for item not collected.

What are you supposed to do..... apart from just leave EBAY?

[red_magpie]

A bit more information would have helped.

Buyers can't cancel an order, only the seller can. If they have requested a cancellation without paying you can cancel for non-payment. The buyer will then receive an unpaid item strike from eBay and will not be able to leave any feedback.

If they paid but have since asked to cancel you can cancel and refund in the usual way. Be sure to give the reason as "buyer requested cancellation" to ensure you don't get penalised for not completing the sale. 

It isn't clear why you say that eBay has "decided in favour of the buyer". If you cancelled as above there would have been nothing for eBay to decide. If you refused to cancel they would have been entitled to open an item not received case under eBay's money back guarantee, and you would be required to refund them. This will apply even if the reason they didn't receive it us because they didn’t collect it. I hope that eBay did not have to enforce this, as if they did you will receive a damaging account defect.

[papso22]

Just to add, you can never leave negative feedback,  including negative comments,  for a buyer.

[trolley-uk]

Thanks, I didn't go chapter and verse on the detail but essentially:

Accepted offer prior to auction end.

Buyer contact in messaging with various options.

Buyer got funny when I refused to comminicate on WhatApp, queried courier details and questioned where they were located in case I could actually deliver.

Buyer then requested refund.

I reported buyer.

EBAY replied.....

Outcome The case was decided in the buyer's favour. More details We didn't receive valid proof of delivery from you.

Sorry but it's a sham and I am now being asked to give the buyer positve feedback??

Never had problems before but thought that time wasters was something we would want to call out.

[trolley-uk]

Thanks, see above, but how do we address time wasters and poor EBAY buyers?

Nothing I can do, but I have appealed to EBAY to see what they say above seller protection like this?

[tressygirl · Accepted solution]

May I confirm that you still have the item?  

Then, it seems there was a misunderstanding on the collection terms. Looks like you both could not agree on courier / times of delivery?    If the buyer opened a case for item not received,  they correctly received a refund from eBay as you had both the payout and the item,  so one had to go.

I would just relist the item,  and block this member from returning, so there's no more.... misunderstanding.

Block them here:

https://www.ebay.co.uk/bmgt/BuyerBlock?

@trolley-uk 

[trolley-uk]

Ok thanks, not so sure about missundertanding about collect in person but you live and learn? Yes I will block that buyer if I relist!

Cheers