Click and collect - no notfication to collecrt delivered items

[teambudgies]

I recently had an item delivered for click and cllectr but didn't receive a notofication to collect. The tracking showed it as delivered. I eventually received a refund.

I have now got the same problem with another item at the same location. Trqcking shows my item has been delivered by Yodel but I don't have any notification by email or text to collect it.

What can I do?

[tressygirl]

If it's not showing in your email ( looked in Spam? )  , eBay messages or order details,  then contact eBay Customer Services.  It's essential you have this code or the store will not release the item,  and to collect within 7 days.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@teambudgies