Cancelled an order

[24kairos]

Hello, i recently had 3 auctions, all 3 items sold, the buyer for all three was the same person. I could only post one of the items. I can see from tracking number that the item arrived to buyer, i tried to cancel the order for the other 2 items but by mistake cancelled all of them so buyer got a refund and now not answering messages anymore. So buyer has the item but didnt pay for it. What can i do?

Thank you

[**peaseblossom**]

There's nothing you can do.   Refunds cannot be reversed.   Why did you want to cancel the other two items?   If the buyer still wants them you could maybe get them to agree to pay for all three again via a relist of the cancelled two.

[24kairos]

I had to cancel the other two items as cause i could not post them as they were not working properly. It was 3 separate listings. Buyer paid them all but then i refunded for the 2 items that were not posted. As funds didnt arrive i thought that i had to cancel the order for the other 2 items but the cancellation was for all of them. Is there really nothing i can do? There is an

[**peaseblossom**]

I am sorry but all you can do is continue to contact the buyer and ask them to pay again.   They would have to use a payment service such as Paypal.   They cannot pay again through ebay.

I see they were expensive items.   You could try contacting ebay in case they can do something about the refund.  I doubt it but it is worth trying.   As you are not in the UK this link probably will not work for you but if it does you can request they phone you:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid