Cancel Postage label after buyer asked for order cancellation?

[codenstuff]

I sold an item yesterday and just got the automatic ebay postal label and printed it out, now, an hour later, the buyer requested order cancellation, so I cancelled the order and refunded.

But how do I get a refund for the postage label?

The cost of the postage label has been deducted from my ebay balance.

Thanks.

[**peaseblossom**]

An unused Simple Delivery postage label will be automatically refunded within 30 days.

If you didn't use Simple Delivery find the label on here:
https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub
On the left of sales record there's a dropdown menu under "Actions". Click on that then click on "Void Label".    The refund will take between 5 and 7 days to process.

[codenstuff]

I did use simple delivery, I'm just confused because right now my cleared ebay balance is £2.74 down for the cost of the label and there's nothing on my account showing that a refund for the label is pending or anything like that, and I've received no notifications/emails about the label cancellation.

Does the fact I offered free postage make any difference? - The cost of the shipping label came out of my ebay balance, buying didn't pay it.

I printed the label out this morning but luckily hadn't posted it. I just want to know that it will be cancelled and refunded and I won't be down £2.74. 

[codenstuff]

UPDATE: I found the postage label section but when I select the option to cancel the label it says "Label cannot be cancelled"

Help, what do I do?

[**peaseblossom**]

it should automatically be refunded within 30 days.