Can I as a seller cancel an order the buyer has requested canceled without them paying?

[aarontp9]

If anyone can provide an answer its much appreciatef. Unfortunately ebay themselves are not very helpful

[**peaseblossom**]

Yes.  On your orders page click on the dropdown menu arrow alongside the item and select Cancel order > Buyer asked to cancel.   

https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136