Buyer who constantly leaves bad feedback

[nuny1]

Why is a buyer allowed to leave negative and neutral feedback all the time and not get into trouble

[tressygirl]

Have you seen this buyer leaving good feedback on multiple neutral feedbacks for sellers?  They may be making a genuine mistake hitting the wrong button, easily done on the app / mobile browser.

A neutral will not affect your feedback score,  and any future buyer wishing to read it, can see it's a positive, and left in error on the wrong feedback.

If you wish, you can send the buyer a polite message to ask them to complete a feedback revision you can send to them, or just leave it be.

As to the question why a buyer can leave all negative feedbacks, if not in error as yours clearly was here,  then as long as they don't break feedback rules,  their feedbacks stay. 

In my humble opinion anyone leaving  genuine multiple ' bad feedbacks' , it's clear that buying from eBay,  is not for them !  🤔

@nuny1 

[nuny1]

If you looked on the buyers feedback for others she regularly leaves good comments but neutral feedback so obviously she didn't press the wrong button. She knew exactly what she was doing because you have to wait  some time before you can leave neutral or negative feedback .  In my opinion it was premeditated .

[jckl1957]

Maybe the buyer is a person who only thinks they should leave good if everything is exceptional, rather than good.  They are not breaking Ebay rules though so there is nothing you can do - apart from adding them to your blocked buyers list.

You could reply to the feedback - although it might be hard to respond without coming across as sarcastic, but maybe something like 'Thank you for leaving me feedback. Lots of buyers just don't bother. It sounds as if everything about this transaction was good so I don't quite understand why your feedback was neutral but it was kind of you to make time to comment on your purchase.'