Buyer lying

[karen.mills]

How do I report someone that is lying about the condition of the item I sent to try and get me to refund some money?

[jckl1957]

If they have opened a case to return the item using the Money Back Guarantee, then you should provide a label and get the item back.

What are they claiming is wrong with the item?

Remember, if they open a case, Ebay do not see the item and will take the buyer's word.

If you report the buyer, Ebay may not take any action.  They won't tell you what they do and you would still have to deal properly with any case the buyer opened.

When to report a buyer

You should only report a buyer if you think they're violating our policies. Here are a few examples of when to report a buyer:

• The buyer is demanding something that wasn’t offered in the original listing
• You believe the buyer is making a false claim
• You believe the buyer is misusing the eBay Money Back Guarantee or the returns system
• They've asked you to complete a sale off eBay
• They're abusing the bid retraction process, repeatedly bidding and then retracting bids
• They’re messaging you more than what would be considered normal, with no intention of buying the item

  How to report a buyer

  You can report a buyer to us by selecting the button below:

  Report a buyer