Buyer is not returning the product after being refunded

[bgevalue]

Hi, I wrongly processed the return before having the goods returned, ebay generate a label and therefore i had to do everything on royal mail's website, now the buyir doesn't want to return the product, how do I solve this issues?

[**peaseblossom**]

Unfortunately no one can force the buyer to do the right thing.   ebay assume sellers don't want the item back when a refund is issued before return.   You'd have to try something like money claim online, if the value makes it worthwhile.

[red_magpie]

how do I solve this issues?

You don't unfortunately. 

It quite often happens that buyers get to keep both the item and the refund.

Whatever the reason, eBay has no interest and will do nothing to support the seller. For example, eBay enables buyers to claim a refund if an item is only one day ovedue - but does absolutely nothing if the buyer than keeps the item as well, when it arrives - even with proof of delivery.

I think this is tantamount to eBay condoning buyer on seller fraud on its platform. eBay could so easily revise the user agreement to require the buyer to return either the item or the refund, but they don't. eBy simply doesn't seem to care about the seller.