Buyer hasn’t received 3 x packages

Hi need some help 

I sent three separate parcels to the same person on the same day, tracking was provided & has tracking numbers but in all

three parcels it is not able to track any off them, 

the buyer is now looking for three refunds, as they can’t be tracked, which is totally understandable if they haven’t received them, where do a stand with eBay ? 
Will they compensate me as there’s proof there ? 
or do I need to refund straight away & take the hit 

any feedback would be much appreciated 

thanks 

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Buyer hasn’t received 3 x packages

papso22
Experienced Mentor

Did you pay for the labels or were they provided by Ebay under the Simple Delivery programme?

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Buyer hasn’t received 3 x packages

Is the buyer trying to track from the eBay site or the carriers?

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Buyer hasn’t received 3 x packages

Where provided by eBay 

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Buyer hasn’t received 3 x packages

Tracking number is on the eBay site but when you click the tracking it takes you to the carrier where it is saying no tracking found on all three which is strange 

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Buyer hasn’t received 3 x packages


@pokemonsta wrote:

Where provided by eBay 


If you used Simple Delivery then ebay picks up the tab for item not received claims.

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