Bought on buy it now and order processed then told the item was already sold?

[tonyflanagans]

Bought on buy it now with credit card and then I was told the item had been sold earlier and shouldn't have been listed as for sale? How is this possible if eBay is an automated system?

[tressygirl]

It's not possible it would seem the seller doesn't want to sell their item,  which is very bad selling.

If they don't cancel the item which will refund your money then you'll need to wait wen the item is overdue and open a case for item not received to receieve your money.

Although no one can force the seller to send the item, if they cancel,  you can if you wish,  contact eBay Customer Services to say you did not wish for this item to be cancelled, and they will chgarge the seller a fee and place a damaging defect on their account.  eBay do not like unhappy buyers.

To Contact Customer Services it's a Live Chat, or you can select to speak and request a Call Back. Click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On the left sidebar you can see Have us Call you or Chat with Our Automated Assistant.

On weekdays lines open between 8 a.m. and 10 .m.

On weekends they open between 9 a.m. and 6 p.m.

[jckl1957]

Sometimes sellers have items listed on other sites as well as Ebay and items have genuinely been sold.

It is then up to the seller to promptly remove the item from Ebay.

Hopefully, the seller has cancelled your purchase and a refund is on its way.