I bought a pair of snow boots back in September...when they arrived I tried them on but didn't lace them ....I laced them for the first time on Sunday and the lace holder /rivet loop thing came away from the boot ...kinds makes them useless ....I contacted seller ...sent pics ....they asked what I wanted to do ....so I asked for a refund ....and have heard nothing since ...just wondering what can be suggested for an amicable solution !
