Best Offers

[pagre-49]

Hi,

I received a "best offer" from a buyer for a pair of trainers that were listed at £175 and the offer was £150. I accepted the offer and printed the postage label but did not check my other messages in which the buyer was asking to cancel the order as he was a size UK10 and the trainers were a UK9, this was clearly stated in the listing's title.

I have taken time myself to contact ebay and explain the situation but they have said that once the label is printed then there is no process to cancel unless the buyer, with my agreement, contacts them and raises a "not delivered" case otherwise I should post them as it was the buyers mistake and not mine.

My question is that is there a process that the buyer could have followed to retract/remove his offer before I printed the postage label or does a seller have to decline the offer?

Oh and, by the way, the buyer posted a review asking "all buyers not to buy from me" and it's "sellers like me that are the reason for ebay having a bad name". I have now agreed with ebay to have this review removed but potential buyers may have already seen this negative feedback!

I would be grateful to hear from anyone with advice, should I carry on with the sale or allow the buyer to raise a "not delivered" case?

Thank you in advance.

[tressygirl]

You received wrong information from CS.

For one,  why post an item a buyer clearly doesn't want and even risk the chance of it being them returned,  damaged, and under eBay's MBG you'd be liable for a full refund , and doubt trainers could be ' damaged in transit',  so you the seller would pay.

If a Simple delivery is not used this is how the refunds for unused labels work:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

Cancel the order citing Buyer Requests to cancel,  this full refunds the buyer,  and your seller performance is not affected.

@pagre-49 

[pagre-49]

Hi, 

I understand your view about "why send an item that a buyer doesn't want" but the buyer has clicked on an item, selected "make best offer", reviewed the offer and then submitted that offer. The reason that the buyer has requested that the order was cancelled is that he wanted a pair of size UK10 and the pair that I am selling was a pair of UK9's. The size was in bold letters in the title of the listing, it was in one of the photo's on the listing and it was included in the specifications on the listing. What more could I have done?

Ebay Customer Services have reviewed the transaction and told me that there was nothing that I could do after the label is printed as it gets entered into a process of delivery to the authenticator.

I do not offer returns on my listings as I sell very few items, only maybe 5 or 6 per year, and 99% of them go through the authentication process so I am more than happy that my listings are accurately described and authentic. With that in mind, I am struggling to understand how this listing could be returned and then me being required to provide any form of refund, I don't get my money until after authentication.

I have followed ebay's instructions in this matter and ebay will have a recording of my call with them as well as the notes that they took and put on my file. I always try to accommodate a buyer's or seller's requests as best as I can but on this occasion I was unable to reverse the sale so I asked for ebays help and they said that once the offer is accepted and the label printed then it cannot be reversed, not my words it's ebay's.

[tressygirl]

Sorry,  I didn't see in your post, missed that,  that the item was on its way to the authenticator.

Still, you could cancel the order, and a SD label would be refunded to the payer.

Absolutely your choice to send it of course.

You  recorded  Customer Services' call?  Very wise!

@pagre-49 

[pagre-49]

Hi,

I still do not understand how I could have cancelled the order as all the options to cancel came up with a message saying "you cannot cancel the order at this stage". Maybe authenticated listings are different to non-authenticated listings as they are shipped to another site before being despatched to the buyer which aligns with what ebay told me.

One thing that would help in these issues is if buyers read the listing before buying, that is just basic common sense imo.

Thank you for your help with this matter.