I have been charged on my sale (I am the seller) for postage with EVRI but I have sent myself with PARCELFORCE as the item is too big for EVRI how do I get this fee refunded.
For any unused postage labels purchased through Simple Delivery:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.
