Automatically remove feedback

[andy_60*]

Hi! I would like to ask what exactly are the steps to follow for a request to automatically remove feedback that is against eBay's feedback policy in the "Negative comments with positive ratings, or positive comments with negative ratings" section. I received neutral feedback, which however expresses gratitude and a positive meaning. As far as I know, ebay automatically remove feedback with such discrepancies within 48 hours. All links in the seller help section of this thread are informational and I can't find a link to actually submit the claim.
The buyer did not respond to my feedback revision request within the 10 day period.
Thak you in advance!

[**peaseblossom**]

There's a direct link to request removal on here:

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208

[tobiasd4 · Accepted solution]

Feedback is too old to remove,

has to be requested in last 30 days, comments were made within last year.

[andy_60*]

Thanks for the quick reply! After clicking the "Request feedback removal" link it redirects me back to the page I posted a screenshot of in the original message.. 🤔

[andy_60*]

30 days have not yet passed since the feedback was received. A little more than 10 days have passed during which the time for requesting a feedback revision from the buyer has passed.

[jckl1957]

The negative feedback rating with a positive comment relates to 'red dot' negative feedback.

There are no grounds for that neutral feedback to be removed.

'Thanks' is just a generic expression - it is polite but doesn't state the buyer was pleased with the transaction.

For them, it was a neutral transaction, neither good enough to be positive nor bad enough to be negative.