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Advertised as new - not the case

l purchased a coat from seller who advertised the coat as new, however this was not the case. The coat had an old dry cleaners ticket attached, the coat was stained and the colours had run in the appliqued area. The dry cleaners explained this was due to the composition in the applique design, which would require specialist cleaning.

Awaiting feedback from Ebay who are looking into this. 

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Advertised as new - not the case

If eBay haven't opened a case for you yet you can start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days. 

 

You will receive the link to a postage label paid for by the seller, to send it back, and a full refund will be issued once it gets there.

 

 

 

 

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Advertised as new - not the case

I thank you for letting me know.
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