A seller

[tracebai-88]

Hiya I am having a problem with the seller I have messaged loads of time have not really responded I am very upset it has been going on for ages i want a full refund the item is dog shoes and they don't fit my dog,I messaged the seller to ask that I need to return for a refund and they text me saying to take % off and I said no I want  a full refund please and they are blanking me,not bothered to get back to me,so please help me,thanks 

[*guinevere*]

Does not fit is a "change of mind" return. Does your seller accept returns? And if so are you within 30 days of delivery?

If so open a return from your purchase history. You must pay for the return postage yourself.

If your seller isn't a business and doesn't accept returns you can't make them accept the return.

[tressygirl]

eBay's 30 day MBG Money Bac Guarantee policy is written on the right had side of every listing.  This describes if you received an item not as described you need to open a case for item not as described citing item does not match description or photos. 

 The seller has to accept and fully refund within 3 days  or you escalate and eBay step in  and force the refund .

@tracebai-88 

[*guinevere*]

I've re read your op and it really does sound like you ordered from a Chinese business seller because they always send messages offering you partial refunds and "please give to a friend" and so forth, which you should ignore.

If you have already opened a case and if it is a not as described one , you need to go back into the case and escalate it to ask ebay to step in and they should refund you without returning it.