A buyer delaying the collection of a large item

[maju4661]

I recently sold a large window on jan15th.  The buyer paid straight away.  The buyer then asked if she could delay collection until 29th, and I said ok.  Now she is delaying collection until at least after Feb 6th but can’t even give me a firm date.  My problem is that the window is outside in the middle of us having a garage built and our paving taken up etc… it’s in the way and delaying our work.  I want to know if I could cancel the sale and refund the buyer.  I’m not sure how I stand.

[tressygirl]

Yep,  you can definitely cancel your buyer is being a tad / totally unreasonable, and should have asked before buying if this long delay in collecting was acceptable.

Send the buyer a polite message that 7 days is the usual length of time a seller is expected to hold a collection item.  Now that 2 weeks has passed an no exact date has been given you need this item collected in ** days .  If this is not possible you have to cancel the order which will fully refund them.

If you need to then cancel,  click on the item in Orders click top left click on view order details .  On the right from More Actions select Cancel this Orde,  selecting the reason... Problem with Buyer's Account or Buyer Requests to Cancel.  This will refund your buyer and your seller performance is not affected.

I would also then block your buyer from returning and messing you about like this again.

https://www.ebay.co.uk/bmgt/BuyerBlock?

@maju4661