eBay

my recent experience -   UK-based retailer offering delivery using 3-5 day courrier two items purchased when items are 2+days late I ask for a refund as timing was important for me seller does not comply and instead 'orders me a replacement' (which for an overseas drop-shipper is a just a delaying tactic) I ask ebay to step in and refund for non-shipment they refuse because there is suddenly a tracking appeared (even though tracking indicates the item is not yet with the courrier) one item arrives several days later  because the same tracking ID was used for both items - both show as being delivered eBay close the case and say there is nothing they can do even though the courrier 'proof of delivery' photo clearly shows only one item delivered - they wont even look at the courriers photo I prompt the seller to look at the delivery photo  the seller offers me a refund but hints that I should not leave bad feedback I do leave negative feedback and i receive no refund   sat here - out of pocket - no eBay protection - seller laughing at me - I am powerless to do anything   my question is ... what happened to buyer protection?   ... View more

So a few days ago I opened a case for a return on a faulty item. The seller and me were in communication for the first day afterward where it became clear we weren't going to come to an agreement, so we stopped messaging each other until 3 days had passed and we could ask ebay to step in. Then today(the day before Ebay can intervene) out of the blue the seller messaged me saying they were in my area next week and would collect the item from my house to save on postage costs. This seems reasonable, however I'm aware that if they collect the item from my house there's no proof anywhere that the item really was returned, putting my chances of recieving a refund at risk. Are there any rules or policies against me requesting the refund before this to ensure I don't get cheated? ... View more

Can anyone tell me why a bid that was accepted for $125 (free shipping agreed) has risen to $150 when I go to pay for it? ... View more

hi respected seller, i have a question regarding to VAT. i listed some products whose location in china. when a person buy ebay collect 20% VAt along with item price to customer. for example if item price is 10GBP then ebay collect 10+2gbp(VAT 20%)=12gbp.  NOW MY QUESTION IS DID EBAY GIVE THESE COLLECTED 20% VAT TO SELLER? or NOT? because as a seller we also pay 20% vat to chinese sellers when source any item to UK. ... View more

my buyer has requested an invoice after she has paid. I can't seem to find the option to do so from the drop down menu.  Can anyone help please.😊  ... View more

So I don't lose money and the buyer doesn't. What happens to my item however?? What if I wanted it back? I don't seem to be able to find that inmformation and wondered iof anyone else knew ---- ... View more

Since Ebay have pushed paypal out I've just sold an item for £6.75. Amount paid into my bank £5.59.   So, I've lost 17% of the sale.   **bleep**   ... View more

The new 2% FVF for sellers. Do you pay the "extra" 30p if the item does not sell? ... View more

I have my watch page set at 50 items per page, but every time I refresh the page it reverts to 10 items per page. How do I get it to stay on 50? Any advice appreciated. ... View more

How do you edit the cars you have saved in your garage? I have a few I'd like to add but I'm not sure how I remove the old ones. ... View more

Hi   I had to  refund an item and p&p as the buyer said they had not received the item. When will I see see a fee credit on my account? Thanks ... View more

I ordered some trainers last fri around £38. I have tried to track the order and the seller is no longer active what shall I do ... View more