eBay

I bought an item 9 days ago, 7 days ago it arrived. It was a limited edition blu ray, the seller sold it as the limited edition blu ray. But what they actually sold me, was them sending me a gift from Amazon (this was not mentioned  anywhere) and the item turned out to be the standard edition as Amazon has sold out of the limited edition. They charged me £15 for this, the standard edition is £9 and obviously I could buy that myself... so I complained (not allowed to leave feadback for seven days, or ask for a refund for 3 days for some reason so I sent a message) a refund was organised, and an 'amazon return label' was emailed to me. I sent the item back. using my gift receipt and tracking number, I know the item was received by Amazon last Friday and refunded to the seller.  I however, when asked, was told they had no item and the refund would be sent as soon as they do.    They sent me the refund today, and I just went to leave the feeback (now its been 7 days and I should be able to) but instead of sending a refund, they have cancelled the order, which leaves me unable to give feedback unless I'm missing something?   Surely cancelling a sale cant void the right for feedback, as feedback should be made if someone sells you something and then a week later cancels it? even if I didn't want to leave bad feedback because of the lies, and it was a genuine cancellation after a week, I'd have reason for negative feedback, no? The whole waiting 7 days is bizarre to me. Sure, it means you have to give the seller chance to correct it before feedback is made, but if they can give refunds via cancellation and protect their high ebay ratings, it's a bit dodgy. The seller has 17 negative feedback this month (but they have positive way above that) but all the negatives are the same complaint, about selling Amazon gifts as items, but charging 50% more than Amazon and listing items wrongly. But it makes me wonder how many more negatives should they have, if they've managed to cancel the ability to negatively mark them in this way. ... View more

Anyone else having the same trouble ?? ... View more

I've recently updated to the new terms on here & have just sold an item.  I now need to enter my bank details but my eBay account still has my maiden name & all my bank details now have my married name, I can't seem to find a option to change this.  Any help greatly appreciate please.  ... View more

I have received two small payments from EBAY SARL what is it?? ... View more

I have just won an I phone from a link on the e bay pament page, is this a scam? ... View more

Hello,   Is anyone else having issue with adding images to messages? Was working fine yesterday but now keeps saying 'Server error, please try again later'. I've got customer waiting on returns labels. ... View more

Bought a brand new hot tub on ebay from a trusted seller.  Was sold with a 2 year manufacturers warranty.  Product subsequently failed and we attempted to make a cliam with manufacturuer under warranty.   They informed us that the warranty given was null and void as seller not an apporved retailer.  Warranty sold on false pretence.     Seller not returning mesaages or calls.   We paid £1200 for an item that is now worthless.  How do we get Ebay to get involved in discussing with seller?   Anyone else had something similiar?  What legal rights do we have about miss sold warranties?   Thanks ... View more

Is anyone having problems promoting their listings? I have many individual item listings and I like to promote them on that basis. Usually, one by one as I schedule them. I can't do this now and have to wait for them to go live before I can promote which kind of defeats the purpose of preparing earlier. I would normally promote at a higher rate than eBay suggested but now I can't be bothered and just tick their suggested rate as it's quicker. It seems that even if they have gone live I am unable to promote some listings at all with no explanation as to why. I've talked to CS three times about this and have had no satisfactory answer. Is this affecting anyone else? ... View more

Hey guys, what happened to Print Orders page on Ebay?? Unable to print our orders on F14 A4 sheet anymore as it seem this sample has gone from Ebay now? ... View more

I bought/won a bed on Saturday, paid for it straight away via PayPal and the emailed them asking to arrange collection. I've messaged 2 more times since and not heard anything back, I don't want to be a pain so don't want to send loads of messages but I must admit I'm a bit concerned as I'm £300+ down and haven't even had a message from the seller. I was wondering if with this being a collection item does it affect my money back cover ?.  obviously I hope it doesn't come to that but I can't find much reference to collection auctions on the bell section.  Any info appreciated  ... View more

why on hold ... View more

My drone sold to someone but that person asked gor my phone number so I gave it to them and next thing I no this person was trying to scam me so I contacted ebay about this thay told me to cancel it and to just relist it next thing I no my account as been suspended no reason given now I'm stuck with no help I only opened my account like yesterday I have never used ebay but this never bought off ebay never sold nothing on ebay either I was only selling my drone to help towards funeral cost for my father now I have got to sell my expensive dron to a cash generator or a cex for a lot less now and this is something I didn't want to do as I no my drone will sell for 1400 now iv got to take 400 to 500 for it ebay have not giving no reason to my suspension only told me that my item violeated ebay policy eitch I no it did not der was nothing wrong with my listing hope someone can help me  ... View more