eBay

How do I contact eBay about an item purchased from eBay but doesn't appear on my purchased items list? ... View more

I purchased a tap in December 2020  which came back with 180 day refund guarantee plus lifetime parts guarantee.  Tap was fitted late January and a couple of weeks later it was seeping.  Contacted seller who sent a video to solve problem.  Did as video showed and several days later tap seeped again.  Again contacted seller no response.  My last email to them was 17th February 2021 and this was totally ignored.  Had tap repaired at further expense.  Problem had now happened 3 times.   Last week the whole of the inside of spout fell out so water now comes out at an angle splashing everything.  I tried to contact seller through every avenue available, ie via my order, purchase history and on the Ebay where the owner is still selling.  As soon as I send email, message comes back No contact can be made.  Took this up with Ebay immediately who asked for all details of my purchase which I sent.  I have now received email saying they cannot do anything and indicating I should contact seller via purchase history which I had already told Ebay I had tried to do.  I am so annoyed.   I am a pensioner and can ill afford the extra expense this has caused me.  Plus my email to the 17th February 2021 was within the 180 day period shown on site when I purchased it and the seller just chose to ignore my emails.   I am more annoyed that Ebay are not assisting more particularly when the seller is still on site.   I feel sure if I could contact the seller maybe this could be sorted but no matter what I do I cannot contact them as I get a negative message back when I send.  The Appeal section on Ebay even advised that the police would be able to assist but there is no way I am going to report such a silly thing to the police when this is about aftersales care and attention.  Any assistance would be greatly appreciated.   In the past I have not been able to fault Ebay but I do feel they have not done enough to assist in this regard.   If they could contact the seller on my behalf and get their thoughts on the situation that would be a help but at the moment I have no where else to go with this. ... View more

Hi all, I recieved an item. Unfortunately the item showed as fake ( using the certilogo on item)   I contacted the seller and we decided that I would return the item for a refund.   Now ebay won't allow me to add tracking to the item ( its been returned using signed for and tracked postage) so I can get my refund.  There are no links on ebay so I can actually speak to a real person.   Can anyone please help me!?!?!   Thanks ✌     ... View more

My account was hacked and somebody sold £15,000 worth of goods, I told eBay and they said that they would sort it out, they did BUT they then sent me a bill for £1500 as sellers fees, I called explaining that I hadn’t sold the goods, they agreed and said that they wouldn’t withdraw the funds from my account, but they still did! My money was returned within 24 hours after many more hours on the phone, I thought it was all over, no such luck. Next they withdrew the money, £1,499.40 to be exact, from my PayPal account, my balance at the time was zero so I’m now £1499.40 overdrawn, PayPal have already tried to draw the funds from another of my accounts unsuccessfully, I spoke to a very helpful lady from PayPal yesterday who has put a hold on trying to recoup the money from me for 48 hours. More hours on the phone yesterday and today, eBay have again admitted fault but now tell me that it could take up to 30 days for my money to be returned to my PayPal account!!!! How can this be legal? Please help me to resolve this, I don’t know where else or what else to do. John. Im not sure why I’m registered in the US as I’m UK based, any help gratefully received, also this wasn’t as a result of a phishing mail to me, I had nothing to do with it, it was an eBay security breach. ... View more

i have paid import charges but on the invoice they are missing how can i prove that ebay already cherged me          ... View more

'Ebay DEMANDING Photo ID without any advance warning of holding the monies owed to the seller'   This is not a request as there is no time to upload the ID prior to the account being put on a temporary suspension to hold the payouts!   This is damaging to the seller's bank as there's no 'Advance Warning' that the payments will not be received! Although the seller is willing to upload Photo ID... Has already paid for P&P and the buyer has already received!   The seller doesn't stand a chance in being honoured with their monies after complying with the demand, as the payouts still do not appear in the sellers bank   This is a massive failure of trust, causing damage in the banks overdraft etc.. Making the seller look inadequate to the bank - Going in the RED - Also fits in the bracket of 'Damage Limitation'   This setup is totally wrong and should be assessed in a manner where the seller is not treated this way! I feel each seller should be given a deadline to offer the Proof of ID, prior to being put on HOLD   Sellers BE WARNED     ... View more

Have tried every suggested method on forums etc. to get round this, they don't work. The odd thing is that I can log on to eBay, create a listing and preview it in the normal way, it's only when I try to actually list the item that I get this result. ... View more

I purchased an item last week and it arrived promptly. Unfortunately the item doesn't fit so I need to return it. I tried to do a return and I was sent a return email but each time I try to print a return label it will not work  ... View more

I keep trying to update my identity information with passport and driving license but it just won't accept it!! Please help  ... View more