problem with seller

[rspi9309]

I just wanted to thank Ebay and Paypal fpr their help with my dispute with a seller. Their help and intervention, especially, Ebay's efforts, solved the dispute immediately. Thank you.

[rspi9309]

Sorry, It seems that I was on the wrong site to express my thanks. Thank you all for leaving comments, but it is difficult to comment when not conversant with the whole case. I, herewith, give notice, as a matter of courtesy, that I won't reply to any more comments as, after the horrific ordeal I went through, I would like now to move on. Thank you all for your interest and I wish you a Very Merry Christmas and a splendid 2020.

[rspi9309]

Sorry, it is quite evident that I have been on the wrong site. Thank you all for leaving comments, but the case was a bit more complicated to comment on when not 'au fait' with the details. As a matter of courtesy, I advise that I won't be leaving any more replies, as I need to move on after the stress I have been through. Thank you all for your interest, and I wish you well for Christmas and the New Year.

[ruby*tuesday]

Wow just seen all the Negative Feedback you have left!  Try resolving problems with Sellers before chucking negative feedback at them. 

[rspi9309]

Believe me I tried VERY hard, however without avail, there was no choice!

[corred]

17 non positive feedback from 32 you bothered to leave feedback for suggests something wrong with the people you choose to buy from.......I thought the 5 I've left from 150 was bad enough

[captain*obvious]

There's always a choice rspi9309

We don't know if you're unlucky or full of oil, but the fact is this, if the only time you're using feedback is when you're complaining you're doing nobody, including yourself, any favours.

It allows bad sellers to say you're a serial complainer and leaves the feedback you've left them lacking credibility.

[*vyolla*]

Omigosh, @rspi9309  you have an unnaturally high amount of purchases that have had issues resulting in you leaving negative feedback. 

If I saw you place a bid on any of my listings I'd immediately cancel and block you, the copious amount of neutrals and negs left for previous transactions make you look like the potential buyer from hell.

Over the years I must've had over ten thousand buying transactions and not managed to leave more than 2 negs and 1 neutral. 

[rspi9309]

PLEASE, don't comment on a subject you do not know the background of. If I am asked to leave a "feed-back" I then reply and give my HONEST opinion! If a seller doesn't want to receive constructive feed-backs, then one should not be asked to give it. By the way, I never 'bid' for anything, I always buy straight away. Your opinion of me is of no consequence, if a seller gives good service then there is nothing to worry about. It seems that you are not quite conversant with ALL my comments made, as MOST are complimentary! You van cancel/block me at any time, it does not matter to me.

[*vyolla*]

Rarely do we see such a large ratio of negative feedback left. It's not the norm, clearly you're very, very unlucky with your purchases. If sellers complain about you and ask eBay to look at the feedback you've left for others, you may not be covered by eBay's Money Back Guarantee for much longer. I've seen buyers sanctioned for way less.

I can see that you have left positive for some sellers with some complimentary comments; that's not the point. It's the ratio of poor feedback you're leaving against the positives.

[rspi9309]

You are right, I have made VERY bad experiences buying from Ebay. As I said before, I don't leave negative feed-back for the sake of it. I am an old lady, depending to buy on-line, I pay what is asked for the item, and I do expect to have a product that is fit for purpose. I have better things to do than giving buyers a bad time, When I was still in business, it was expected to give good service for the money one paid - this does not seem to apply anymore these days.

[*vyolla*]

I'll agree with that, buying online is a minefield now. Some sellers have a different idea of what it is they're selling to what they're actually selling.

[rspi9309]

Thank you for your understanding. It is not easy for me to shop, hence to have to do it on-line. I am a polite person and do expect to be treated with respect and politeness in return and not with contempt, rudeness and being argumentative just to make their point, which does not solve anything. I believe that, in order to sort out a problem, one has to try to come half way, especially since the product was still in the sellers possession.As a buyer, one is totally in the hands of the seller - VERY difficult.

[john1297576]

Reading the feedback left, you don't seem to have discovered yet that most problems are easily resolved by using the Resolution Centre and that contacting Ebay or Paypal is rarely necessary.

You also seem unaware that Refunds go back to source and are only instant when you have paid using funds in your paypal account. If you paid using a card, Debit card takes 7 days and Credit card takes 30 days, but the Paid symbol against a purchase will show that a refund has been started by changing to the Refunded Symbol.

[rspi9309]

Sorry, your comment is not relevant. The refund was not even the issue at the beginning.

[ruby*tuesday]

You could find Buying very difficult on here. You are probably Blocked by all the Sellers you left Negative Feedback for. Sellers can and do Block Buyers for any reason they choose.

[rspi9309]

I was asked to leave feedback, as it was a genuine problem. I do NOT leave negative feedback only for the sake of it. I went through a VERY stressful time, because the seller would not cooperate, which was recognised by PayPal as well as Ebay. I don't mind if one is 'blocked', as you say, as one would not want to deal with that particular seller anymore anyway. It works both ways. As a consumer one has one's rights and one should not have to endure what I had to endure. Politeness, kindness, working out a problem does not cost anything, it is just being civil and understanding to another person. The case could have been solved within hours, but the seller chose otherwise. However, it is all resolved now, and one has to move on, and that I am going to do.

[tressygirl]

Is this the seller you left the negative feedback for?  They could get that removed if they know the rules,  as you there,  have mentioned a refund,  this is not allowed when leaving feedbacks.

However,  if it is this seller ,  and the matter has been amicably resolved,  perhaps you can meesage them to send you a feedback revision to complete and send it  back to them.

[rspi9309]

It was ONLY resolved because of Ebay's intervention.

[tressygirl]

Aaaah ok, but for future remember that it is a policy violation to mention refunds, or any cases, in feedbacks. The seller, if they know this, can ask for its removal, so best to avoid those words.

[plpmr]

Well over a 50% dissatisfaction rate would probably be close to losing buyer protection.

[rspi9309]

It was ONLY resolved because of Ebay's intervention. Remarks were made because of genuine concerns of sellers conduct throughout the process of resolving the problem

[rspi9309]

I had PayPal's and Ebay's full support! Comments should not be made, unless the whole story is known.

[ruby*tuesday]

Sorry but no one from Ebay or PayPal here. We are just other Members. So no they won't receive your well meaning message.

[*guinevere*]

Oh my goodness! BBL coming up!

[arkwebus]

Sadly the advice given by eBay may not always be correct.

Very sad!   You can ask the seller to cancel [as perhaps you did] but then it is down to him. The problem there is that he "may" get stuck with fees and a defect if he cancels.

@rspi9309 

[rspi9309]

It is all very complicated, however, I have learned from this the hard way. It has caused a lot of stress, which could have been avoided. From now on, I will be very careful with whom I will deal with, if I should order from Ebay again.. Thank you for taking the time to shed some light on the complications that can arise during a transaction. Very much appreciated, thank you. Have a nice evening.

[*guinevere*]

If you ever come up against any more problems come here for advice before doing anything. You'll get better advice here than from ebay CS

[rspi9309]

Thank you so much for your help, so much appreciated.

[arkwebus]

Buyers cannot cancel a completed purchase.  If the seller in some way said that you could then that is yet another reason not to communicate!

@rspi9309 

[rspi9309]

I cancelled the purchase as advised. E-bay said, whilst I was trying to do so, to contact the seller directly and cancel that way. That I did that in three different ways and occasions. I was told to contact the seller directly each time! I have never had a problem, I never had to cancel a purchase before, hence I did not know how to go about it, I had to go by what I was told to do, which I did.

[arkwebus]

If the seller cancelled the item properly through eBay then you get a refund automatically. If he did not then on the day after the item was due to be delivered you open a "non-receipt" case in the resolution centre and escalate on day 9 when eBay refunds you and gives the seller a well deserved defect. 

Again - the eBay system must be used. It does not need the seller to "communicate" with you but he must obey eBay's rules

@rspi9309 

[rspi9309]

Thank you for that. I cancelled the purchase shortly after placing the order on the seller's recommendation, as I was not able to collect (over 150 miles away). The seller did not acknowledge cancellation, which I did to her instructions. She was unwilling to cancel the order, albeit she recommended this action, as she was not able/willing to post it. This dispute could have been resolved quickly, if the seller would have been more co-operative. Bad experience for me. At my age, one wants an easy life not having to 'battle' with a seller.

[red_magpie]

Come on, ruby*tuesday, please make a new year resolution: leave negative feedback if deserved, by all means, but be fair and leave positive feedback too where it's deserved.

It's SO depressing when a buyer leaves neg after neg, but hardly ever bothers to thank sellers who've given good service.

Doing this damages your own account too. Sellers do check the feedback buyers leave, and may cancel and block your bids rather than risk selling to you.

[rspi9309]

I do NOT only negative feed-back, I give praise where praise is deserved! However, what is the use of leaving feed-back if it is not an honest one! Why should I leave a negative feed-back for no reason at all? Give me some credit, please, I buy products because I want/need them NOT because I want to upset a seller! The seller I dealt with was not nice and totally unhelpful all the way along. Life is a two-way street, please, when you have a moment, also see it from the buyer's side!

[arkwebus]

Perhaps you do not fully understand the system?   If something is wrong you have to involve eBay by using the resulotion centre.  There is a link below.  It is pointless trying to get the seller to resolve something without using resolution.

If a seller were to refund you without using the resolution process - and although I accept it sounds silly - he would be given an account defect. Too many of those and he will be closed down by eBay!

So, when something is wrong, do not waste any time contacting/arguing with the seller. Simply open the case. As long as the seller then responds to the case there is no problem. He will send a label to return and refund you. If so that - in my view - does not deserve a negative; things go wrong ...

Only if the seller does not respond within 8 days do you need to escalate the case. In that case eBay takes over and gives the seller a [well deserved] defect.

You certainly seem to have had a poor experience!  In all my days on eBay [since dinosaurs roamed the earth] I have never needed to leave a negative!  Not once!

@rspi9309 

[rspi9309]

In my case, it could have been resolved very quickly, but because the seller did NOT co-operate or, indeed acknowledge receipt of my messages, there was no other way but to involve the 'Resolution Center', which the seller took offensive to. By the way, it was NOT a return, it was a cancellation. The seller had not even sent the item, it was cancelled!. As a buyer, one buys in good faith and hopes that everything goes well. Yes, I did have a very bad experience, something I would not like to repeat in a hurry.